Quick links
Anti-social behaviour can severely affect poeple's quality of life. It also incurs costs to a wide range of people. It is important we all work together to tackle this problem and make our community a safe and enjoyable place to live. To report an anti-social incident, please complete the form on the anti-social behaviour page or contact us by phone on 01473 826622.
If you are a tenant or leaseholder of a Council property and are experiencing problems you can report incidents to us by phoning the housing contact number, 01473 825757 or by completing the form, following the link above. Please see the Council Tenant Anti-social behaviour page for specific information for Council Tenants.
Car park excess charge notice
To appeal about a car park excess charge notice, please complete the appeal form on the car parks page.
Refuse collection problems
If there is a problem with your refuse collection (domestic or trade), for example a missed collection or lost/stolen bin, you can report it online via Customer Service Direct (CSD) .
Alternatively, you can email them, customerservice@csduk.com, or telephone the Refuse Hotline number 0845 6066045 (Local Rate Call).
All other problems
To report problems please use the form on the OneSuffolk report a problem page. 
We have joined with OneSuffolk to enable you to report the following problems to us:
- Abandoned cars
- Beaches - oil contamination, obstacles etc.
- Damage to a street name sign, litter bin or doggie bin
- Dogs - lost, found, dangerous dogs, dog fouling.
- Drainage problems
- Fly posting
- Fly tipping
- Litter
- Noise
- Odour
- Rat or mice infestations
- Smoke, fumes or dust
If you would like to report a problem please complete the form on the OneSuffolk report a problem page.
Formal complaints procedure
If you have already reported a problem or appealed, and the situation is not resolved, you may wish to formally complain about the service you have received. If that is the case, please read our pages about formal complaints and compliments.
|