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Flood Protection Advice (PDF - 292kb)
Flood Warning information and guidance about preparing for floods can be obtained from the Environment Agency free of charge.
Telephone: Floodline 0845 988 1188 (local rate)
Internet: http://www.environment-agency.gov.uk/subjects/flood/
The Met Office will also provide local weather warnings on their website at http://www.metoffice.gov.uk/ when exceptionally heavy rain is forecast.
General
- The Council will protect its own assets, including the housing stock, as a first priority.
- Elected Members will be informed if there is a serious risk of flooding in their Ward.
- Parish and Town Clerks will be contacted if there is serious risk of flooding in their community.
- The Council will provide information and guidance to residents on flood protection, and urge them to adopt a practice of self-help during periods of flooding. Flood Protection Advice leaflets will be readily available to residents to encourage self-help.
- Press releases will be issued, and announcements made over local radio, to ensure local residents receive accurate and timely information on the risk of flooding. Copies will be sent to District Councillors wherever possible.
During Flood Events
- Sandbags, or other materials and equipment will be used to protect the Council’s assets.
- In exceptional circumstances the Council will provide sandbags, generally free of charge, to private homeowners where they are identified as being vulnerable i.e. unable to help themselves or in cases of extreme hardship, and where their property is at imminent risk of flooding.
- If requested by the Emergency Services, the Council will endeavour to provide all necessary technical assistance, materials and equipment to private homeowners where their property is at imminent risk of flooding. The Council will seek to recover all costs incurred from the homeowner.
- The responsibility for the supply and laying of sandbags, or the provision of other materials and equipment, is to be delegated to the Council’s Head of Contract and Asset Management, and his nominated staff, in conjunction with the Out of Hours service.
Post-Event Clear Up
- Occupiers of the Council’s premises, including council house tenants, will be assisted with the clean up of debris, foul sewage etc. from their properties in order to minimise the damage to the property. No assistance will be provided in connection with dealing with the contents of these properties.
- No such service will be provided to privately owned properties, other than in exceptional circumstances or in order to assist the Emergency Services. Costs will be recovered from private residents except in cases of extreme hardship.
Contact informaton
During a flood in this district:
Customer Services Team
Telephone:01473 826622
General flood advice:
Joint Emergency Planning Unit
Telephone: 01473 26532 (during work hours)
Email: emergency.planning@epu.suffolkcc.gov.uk |