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RECOMMENDATIONS AND REPORTS FROM COMMITTEES
(a) CAST (Strategy Committee Minute No. 139(a))
Dr M R Miller as Chairman of the CAST Programme Board introduced Paper E286 providing an update on the progress of the Customer Access and Service Transformation (CAST).
It was noted that four long-term strategic options for delivering customer access have been identified and a fifth positioning option has been developed for a shorter term plan. Until the position across Suffolk is clearer it is not feasible to determine a long-term strategic option therefore an Action Plan for the position option is recommended. This will enable real progress to be made until such time as a longer term strategic decision can be made.
Two Business Process Re-engineering (BPR) pilot reviews have been undertaken in Revenues and Development Control. Officers indicated that these pilot reviews have generally confirmed the assumptions made in the original outline business case report last August except that reviews are taking a little longer to complete and that the savings will take longer to deliver. It is recommended that at least one further review should be undertaken to cover service requests in Environmental Services.
Members of the Programme Board were split on whether or not any further review should be started prior to the Strategy Committee receiving a 6 monthly report on CAST. Some Members wished only to proceed with one further review at this stage until the proposals from the two pilots are implemented and a clear picture of actual savings can be assessed. Other Members wished to move straight from the agreed review in Environmental Services to further reviews to ensure continuity and momentum as well as retaining new skills and ensuring savings from these reviews are accrued more quickly. The Strategy Committee was requested to determine the recommendation to Council on this matter.
During consideration of this matter it was proposed and seconded that the BPR reviews be continued. On being put to the vote this proposal was lost.
The views of the Babergh branch of UNISON contained in Paper E299 were circulated at the meeting.
RECOMMENDED TO COUNCIL
(1) That the Proposed Customer Access Priority Requirement and Delivery Arrangements detailed at Appendix 1 to Paper E286 be approved.
(2) That the positioning Option for delivering customer access at Appendix 2 to Paper E286 be approved.
(3) That arrangements be made to undertake a further Business Process Re-engineering review, from May 2006, to cover service requests in Environmental Services.
(4) The further BPR Reviews be not undertaken, from August 2006 prior to receiving a progress report on CAST on 28 September 2006.
(5) That the high level Programme Plan for 2006/07, including major deliverables and milestones, resource requirements, spending plans and risks, set out at Appendix 5 to Paper E286 be approved.
(6) That the Chief Executive, in consultation with the CAST Programme Board, be authorised to make ongoing operational and tactical decisions to progress CAST, in accordance with the objectives, action plans, budget and spending plans determined by the Council.
(7) That update reports be submitted to the Council through the Strategy Committee meetings during 2006/07 as follows:
28 September 2006 Strategy, for 31 October 2006 Council 8 March 2007 Strategy, for 17 April 2007 Council
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